Reference

How x300 Handles Your Personal Data

At x300, we take the privacy of every account holder seriously — what we collect, why we collect it, and how long we keep it are all documented…

Data collected only as neededUPI, Paytm, PhonePe transactions encryptedYour rights are enforceableNo data sold to third partiesIndia-specific data handling
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x300 How x300 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our privacy team is reachable through three direct channels.

Email Privacy Team Send your data access or deletion request to our dedicated privacy address at [email protected]. Include your registered email and the nature of your request so we can locate your account record without delay.
Live Chat Support Open the live chat widget on x300.run at any time to speak with our support team about a privacy concern. They can log your request and escalate it to the privacy team immediately if urgent verification is needed.
Account Settings Panel Log into your x300 account and navigate to Settings — Privacy to submit a data correction or download request directly. This is the fastest route for minor corrections such as updating a registered phone number.
DATA HANDLING PRACTICES

Six Ways We Protect What You Share

Every layer of your account — from the moment you enter your UPI handle to the moment a withdrawal clears — passes through security controls we maintain on an ongoing basis.

Encrypted Payment Data

Your UPI, Paytm and PhonePe details are encrypted in transit and at rest using current transport-layer standards. We never store your full payment credential on our servers; only tokenised references are retained for reconciliation.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can adjust cookie preferences at any time through the cookie banner or the Privacy section of your account settings.

Account Security Checks

Two-step verification is available for every x300 account and we strongly recommend enabling it. Login attempts from unrecognised devices trigger an email alert to your registered address before access is granted.

Data Retention Schedule

Active account data is kept for the duration of your account. If you close your account, transaction records required under Indian financial regulations are retained for the legally mandated period, then deleted or anonymised.

Third-Party Data Sharing

We share your data only with the payment processors needed to clear a transaction, and with regulators when legally required. No marketing partner, advertiser or analytics broker receives personally identifiable information from your x300 account.

Your Right to Request Changes

You may request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to retain it. Submit requests via email, live chat or the in-account settings panel described above.

Your Privacy Rights at x300, Explained

The questions below cover what data we hold, how you can access or remove it, and how our cookie and retention practices work in practice. If your question is not listed here, reach out through the privacy contact paths above.

We collect your name, email address, phone number and the payment identifiers you use with UPI, Paytm or PhonePe. We also log device type and IP address for fraud prevention. We do not collect more than is needed to operate your account.

Log into your account and go to Settings — Privacy, then select 'Request My Data'. We will compile and deliver a structured copy of your account record to your registered email within 30 days of receiving the verified request.

Yes. Submit a deletion request through email or live chat. Where no legal retention obligation applies, your data will be deleted within 30 days. Transaction records required under Indian financial law are retained for the mandated period before deletion.

No. Your personally identifiable data is shared only with payment processors — UPI, Paytm, PhonePe — who need it to clear a transaction, and with regulators when legally required. No advertiser or marketing broker receives your data.

We use session cookies for login continuity and analytics cookies to improve the site. You can adjust or withdraw cookie consent at any time through the cookie banner that appears on first visit or through the Privacy tab in your account settings.

Once you close your account, personal data not subject to a legal retention requirement is deleted or anonymised within 60 days. Transaction records required by applicable Indian regulations are kept for the legally specified period, then securely removed.

Email [email protected] with the subject line 'Privacy Concern' and a description of the issue. Our privacy team will acknowledge receipt within 48 hours and work to resolve the matter. You may also raise concerns with the relevant data authority under Indian law.

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